Customer Service Administrator, Sittingbourne
Job Details:
* Salary: Up to £25, DOE
* Location: Isle of Sheppey
* Work Environment: Modern open plan office, free onsite parking, close to public transport
* Schedule: Monday to Friday, 09:00 onwards, no weekends
Job Description:
We are seeking a Customer Service Administrator to join a well-known organization on the Isle of Sheppey. The role involves supporting customers as the first point of contact, providing detailed information about services, and ensuring a positive customer experience. This is an excellent opportunity for those who enjoy multitasking, working to deadlines, and engaging with customers. Full training and opportunities for progression are provided in a supportive, growing company environment.
Main Responsibilities:
* Respond promptly and accurately to customer inquiries about products and services.
* Manage orders, cancellations, and returns efficiently.
* Address customer complaints through active listening, clear communication, and problem-solving or escalate when necessary.
* Monitor performance metrics and generate reports for service improvement.
* Recommend related products and services to customers.
* Respond to customer reviews and feedback to enhance satisfaction.
* Use in-house systems to record data accurately.
Additional benefits include company social events, cycle-to-work scheme, and opportunities for career development.
Apply today to secure an interview or call us for more information. Adecco acts as an employment agency for permanent and temporary staffing. We are an Equal Opportunities Employer.
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