Overview
The AA Newcastle, England, United Kingdom
Join to apply for the Automotive Helpdesk Technician role at The AA
Location: Newcastle Office, On Site Working
What you’ll be doing
* The Technical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
* Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
* You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
* You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
* As a target driven individual you’ll be focused on achieving results.
What we need
* Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
* A Fixer/Problem Solver: You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again.
* A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them.
* Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends.
Additional information
* Diverse learning and development opportunities to support you to progress in your career
* 25 days annual leave, plus 8 bank holidays
* Free AA breakdown membership from day 1!
* Discounts on AA products including car and home insurance
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
* Work save pension scheme with up to 7% employer contribution
* Company funded life assurance
* Dedicated Employee Assistance Programme
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Information Technology
Industries
* Motor Vehicle Manufacturing, Financial Services, and Insurance
Referrals increase your chances of interviewing at The AA by 2x
Get notified about new Help Desk Technician jobs in Newcastle, England, United Kingdom.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr