Job Description
Customer Relationship ManagerNorth London (Hybrid/Work from home)£33,000 - £36,500
12-month FTC with potential to go permanent
Bright Selection are recruiting for a fantastic new opportunity to join a leading nursing care service in North London, taking ownership of a newly created role designed to support both service growth and the launch of a new specialist unit.
This pivotal position will suit an individual who is compassionate, commercially minded, and experienced in admissions, marketing, or client relations within a care, healthcare, or community setting. You'll be instrumental in developing relationships with key partners, improving the customer journey, and driving both public and private enquiries from first contact through to successful admission.
Key Duties Include:
* Handling and converting all incoming care enquiries from a variety of referral sources, including health and social care professionals and private families.
* Building strong relationships with discharge teams, commissioners, and community stakeholders across North and East London.
* Supporting the successful opening of a brand-new complex care unit, ensuring timely occupancy and clear communication with internal clinical teams.
* Coordinating open days, events, and marketing activities to raise local awareness of services.
* Contributing to the implementation and use of a new digital system for enquiry tracking and customer engagement.
* Playing an active role in shaping the home's admissions strategy in collaboration with the senior leadership team.
What You'll Need:
* Experience in a client-facing role within a care, healthcare, or service-led environment.
* A confident communicator with excellent relationship-building and organisational skills.
* Working knowledge of public and private funding routes for residential or nursing care.
* Comfortable working in a fast-paced, target-led environment.
* Able to work Monday to Friday with some flexibility to attend occasional events.
What's on Offer:
* £33,000 - £36,500 per annum, depending on experience
* 12-month fixed-term contract with potential for extension or permanence
* Monday to Friday working pattern (hybrid with remote working opportunities)
* Supportive team culture and involvement in a high-profile service development
* Pension scheme and standard holiday entitlement
If you are a motivated and empathetic professional with a proven track record in admissions, customer relations, or business development within a care setting, we'd be pleased to hear from you.
Apply with your CV and cover letter, or for more information, please contact Lisa Miller-Kirwan at Bright Selection Ltd.
Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion. However, we may retain your details for future roles and will inform you if we do so.