Job Ref: CG11998
Branch: Mercure Darlington Kings Hotel
Location: Mercure Darlington Kings Hotel, Darlington
Salary/Benefits: Cairn Staff Rate + Other Benefits
Contract type: Permanent
Hours: Part Time
Shift pattern: 6.30am till 12noon and 3pm till 11pm
Hours per week: zero hour contract
Posted date: 15/09/2025
Closing date: 17/10/2025
Hospitality Starts Here – Build Your Future with Cairn Group
Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you're proud of.
About the role…
This is an exciting and challenging opportunity for an individual who is used to providing excellent customer service and always looking to exceed expectations You'll have a passion for making guests happy, have innovative ideas on how to deliver "wow moments," and enjoy looking for resolutions to any matters raised.
Reporting to the Front of House Manager, the Guest Experience Executive will own the hotel foyer creating a buzzing atmosphere where all guests feel welcome and in good hands, providing the very best first and last impression, and exceeding expectations in-between
You'll be available to assist with guest requests and also highlight key loyalty members VIPs to ensure a seamless experience is had by all.
You'll also be responsible for ensuring that our guest feedback is responded to in a timely manner – in person, by phone and by responding to our online reviews.
Within the role you will act as Duty Manager on a regular basis allowing you to ensure that an amazing guest experience is being delivered across all departments within the hotel.
About you…
* Will be motivated to go beyond the guest expectations and have a can-do approach to working life - essential for this position
* Previous experience within front office, concierge or similar role is desirable as is experience with using OPERA PMS
* Previous experience within a branded or a 4-star property is desirable
About Us:
Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.
Mercure Darlington King's Hotel is one of Darlington's most iconic buildings and consists of 83 welcoming bedrooms, three designated meeting rooms, a fascinating ballroom, a leading restaurant and a lively cocktail bar.
We have welcomed a number of important guests since we re-opened in 2012.
Benefits
Cairn Group Staff Discount Scheme
Retail and travel discounts
Recruit a friend Scheme
Induction and training programme
Star of the Month Golden Ticket Award
Pension scheme
Cairn Academy' Training Development Opportunities
Meals on Duty
Uniform
Cycle 2 work scheme*
Accor Hotels Staff Rate Scheme
Accor Hotels Friends and Family Rate
Brand Training
(* Applies to positions above minimum wage)