Unspecified
Purpose of the Role:
Raytheon are seeking a pro-active and committed IT Systems Engineer to work in the Post Design Support (PDS) team providing support and sustainment for all systems. The role will be a based onsite at Malvern (UK).
Principle Duties / Responsibilities:
1. Following the company processes, procedures and work instructions to ensure company retains AS9100 accreditation
2. Developing and sustaining working relationships with internal and external customers
3. Technical support to programs during build phase of multi-server, multi-client systems
Hardware assembly, SW install & configuration
4. Undertaking testing of newly built and upgraded IT systems, including Integration Testing, Factory Acceptance Testing (FAT) and System Acceptance Testing (SAT)
5. Technical support to customers. Primarily office-based telephone & email support
From time to time and with prior notice, this may include evenings and weekends
6. Travel to support both UK and overseas customers to deliver, commission and upgrade IT systems originally built at the Malvern office
7. Travel to support both UK and overseas customers to diagnose and rectify IT issues encompassing Microsoft products, Linux distributions, Active Directory, Certificates, Networking, Storage solutions, Virtualization etc.
8. Providing technical representation at program Gate reviews
9. Management and maintenance of locally held replicas of customer systems, for troubleshooting and upgrade testing purposes
10. Technical support for Program Management and Business Development, providing feedback on system issues and insight to system enhancements and upgrades
11. Supporting Engineering Review Boards, Design Reviews and proposals to internal and external customers
12. Demonstrating software and systems to internal and external customers
13. Participating in Continuous Improvement and lean activities.
Personal Qualities:
14. Self-starter who is well organized, proactive, and able to make sound technical decisions
15. Capacity to work alone, abroad, with remote support
16. Presentable in both manner and communication delivery to external customers
17. Possess strong motivational drive to assimilate information and overcome problems quickly and effectively to produce correct solutions
18. Possess good written and verbal communication skills
19. Possess skills in establishing and maintaining effective working relationships with all teams.
Desirable, but not essential Experience/Qualifications:
20. Red Hat Enterprise Linux (RHEL)
All job offers are subject to being able to obtain relevant security clearances required.
From time to time the successful candidate may be required by the Company to perform other tasks and/or learn new skills which are not included in the above description, but are within the capabilities of the individual and, where necessary, training will be given.