Role: Product Manager Location: We operate a hybrid schedule, meaning 2-3 days a week in the office based in the Leeds office Salary: DOE, plus extensive benefits Contract type: Permanent Employment type: Full time Working hours: We work on a core hours principle. Our core hours are 09:30 - 16:00; you can work around these to suit you! Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. We are Great Place to Work certified as we consider colleague experience a top priority every day. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all. We are looking for a driven and outcome-focused Product Manager to lead the product workstream for our mergers and acquisitions activity, assessing external products and determining how they can integrate into and strengthen our existing product estate. You will work closely with the M&A team and potential acquisition targets, evaluating product fit, opportunities, and risks, and ensuring any new solutions align with our strategic direction. Reporting into a Senior Product Manager, you will play a hands-on role in defining problems, validating opportunities, and ensuring that product decisions are grounded in research, data and real-world insight. You will work closely with engineering, design, clinical and operational teams to define solutions and ensure successful implementation. Our tech teams keep us running 24/7 to make sure all our patients get world class service. To support that, this role may include participation in an out-of-hours rota as required by the business. We operate fair scheduling process as well as additional compensation for all on call periods. Why you’ll love working with us We believe great people deserve great support. That’s why we offer a benefits package designed to look after your health, finances, career and life outside work. Financial security & rewards · Competitive contributory pension · Occupational sick pay · Long-service awards and refer-a-friend bonuses · Professional registration fees covered (GPhC, NMC, CIPD and more) · Cycle to Work and Green Car schemes (subject to eligibility) Family-friendly · Enhanced maternity and paternity pay · Flexible hybrid working to help balance work and home life Health & wellbeing · Employee Assistance Programme and in-house mental health support · Regular health and wellbeing initiatives Career growth · Strong commitment to CPD, training and professional development Time off & flexibility · 25 days’ annual leave, increasing with service · Buy and sell holiday scheme Everyday perks & exclusive discounts · Exclusive discounts at The Springs, Leeds · 25% off health & beauty purchases · 25% off Pharmacy2U Private Online Doctor services Culture & community · Regular social events throughout the year What you’ll be doing? Product Ownership & Roadmap Execution · Own specific themes or initiatives within the product roadmap, aligned to the wider product strategy. · Define and monitor success metrics for your areas of ownership, ensuring measurable outcomes. · Identify and articulate patient, clinical and business problems through research and insight. · Shape backlog priorities in collaboration with stakeholders, ensuring work is focused on value. · Support the Senior Product Manager in developing the broader product strategy and business case work. Product Discovery & Definition · Lead discovery activities within your remit to validate assumptions, define scope and explore new opportunities. · Conduct desk research, stakeholder interviews, competitive reviews, and other analysis to inform product decisions. · Collaborate with UX and data teams to test hypotheses and improve user journeys. · Translate insights into clear product requirements and experience design recommendations. Product Development & IT Collaboration · Work closely with the IT and Delivery teams to refine and prioritise product backlog items. · Act in a Product Owner capacity for your product area, where appropriate — including: o Writing user stories, epics, and acceptance criteria o Leading backlog grooming, sprint planning and refinement sessions o Ensuring that development output aligns to product goals and success metrics · Partner with QA, engineering, and business analysts to clarify scope, resolve blockers and support releases. · Respond to change and feedback during delivery, iterating on scope or stories where needed. Stakeholder Engagement · Engage stakeholders from Clinical, Ops, UX, Data, Compliance, Marketing and Pharmacy Office to gather insight and manage expectations. · Clearly communicate product decisions, rationale, progress and outcomes to internal and external audiences. · Ensure that all developments comply with relevant standards, clinical safety and quality, and regulatory frameworks (e.g. GDPR). Who are we looking for? · Strong understanding of product lifecycle, from discovery through to launch and iteration. · Experience with patient management systems. · Able to assess another company’s proposition, identify opportunities, understand the product development needs. · Ability to write clear user stories and acceptance criteria in collaboration with developers and stakeholders. · Experience working in cross-functional teams (e.g. Scrum, Kanban). · Evidence of delivering product changes that have improved outcomes or performance. · Confident working with stakeholders across business functions to shape requirements and prioritise work. · Strong commercial awareness and understanding of how to balance user, business and technical needs. · Comfortable using data and insight to make informed product decisions. · Experience in healthtech, med-tech, online pharmacy, or other regulated environments. · Experience using tools such as Jira, Confluence, Figma, Miro, GA4, or similar. What happens next? Please click apply and if we think you are a good match, we will be in touch to arrange an interview. Applicants must prove they have the right to live in the UK. All successful applicants will be required to undergo a DBS check. Unsolicited agency applications will be treated as a gift. LI-OW1