Location: South West London
Salary: Competitive (dependent on experience)
Contract: Full-time
About the Role
We are seeking an experienced and personable Resident Liaison Officer to join our clients team on projects across South West London. This is a key front-facing role, acting as the main point of contact between residents, clients, and site teams to ensure works are delivered smoothly with minimal disruption.
You will play a vital role in building positive relationships with residents, keeping them informed, and resolving any concerns professionally and efficiently.
Key Responsibilities
Act as the primary liaison between residents, site teams, and the client
Keep residents informed of upcoming works, programmes, and any changes
Manage resident enquiries, complaints, and feedback in a timely manner
Conduct resident meetings, drop-ins, and home visits where required
Maintain accurate records of communications and issues
Support site teams to ensure works are delivered with resident needs in mind
Ensure compliance with company procedures, health & safety, and safeguarding policies
About You
Previous experience as a Resident Liaison Officer or in a similar customer-facing role (construction or social housing preferred)
Excellent communication and interpersonal skills
Calm, professional, and empathetic approach to resolving issues
Strong organisational and record-keeping skills
Ability to work independently and as part of a team
Full UK driving licence
On Offer
Competitive salary between £35,000 - £40,000 per annum
Car allowance
Pension
23 days annual leave