Job Description
Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy and the built environment to build a more balanced, sustainable and resilient world. The Egis Group has over 50 years’ experience and a team of 19,500 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation.
In the UK we're proud to be delivering some of the most iconic projects which help connect people, protect our environment and meet emission reduction targets. From motorways to tramways, nuclear power plants to smart cities, clients choose us to help them solve their most complex challenges - delivering climate-responsible growth that meets the needs of communities, industry, and the planet.
Job Description
The M25 is one of our Flagship projects in the UK! It is the most used part of the UK Strategic Road Network with it seeing over 200,000 vehicles per day and it’s a critical infrastructure asset for personal and goods vehicles into and around our capital. The network includes around 800 structures and 5 tunnels, so it requires high levels of performance, constant improvement and repairs to keep it operating smoothly.
We’ve formed a Joint Venture project called Connect Plus Services (CPS) to work with our partners to widen, operate and maintain the M25 under a 30-year contract and we are looking for a Control Room Operative to consistently delivery a high standard of service and performance in the operation and management of the strategic M25 DBFO road network.
· To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
· To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
· To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
· To ensure accurate recording of network occupancy through use of bespoke databases.
· To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
· To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
· To work to agreed business performance and quality standards.
· To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
· Receive and disseminate weather decisions in accordance with the Severe Weather Plan.
Qualifications
The following qualities/experience are essential:
· Experience of working in an operational control room, in an emergency services or National Highways environment. Desirable but not essential.
· Experience of working in an environment involving the time-critical deployment of resources.
· Experience of working in a performance driven environment.
· Excellent communication skills, both oral and written
· Aptitude for effective problem solving, using information to consider options and outcomes
· Ability to operate and interrogate several data base systems simultaneously to a high level of competence.
· Demonstrate an understanding of the commercial implications of operational decisions.
Desirable but not essential.
· Ability to remain calm under pressure, prioritising the response to multiple events.
· Experience of incident management, escalation processes and terminology. Desirable but not essential.
· Experience of transport and road network environments. Desirable but not essential.
· The post holder must meet the requirements of security clearance.
· Experience of working a 24/7 shift pattern. (Desirable but not essential.)
Additional Information
Equality, Diversity & Inclusion
We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.
*Please note, to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position*