Function: Performance Creative | Account Leadership | Pod Management
Reports to: Account Director
Location: Remote-first (1 day per month in-office - Hambi Media HQ, Oval, London)
Compensation: £45,000 £55,000 + Bonus + Benefits + 27 Days Holiday
Overview
Hambi Media is the UKs leading performance creative agency for D2C and e-commerce brands. With in-house strategy, production, UGC and design teams, we produce creative that doesnt just look good - it drives growth.
Weve delivered over £100M worth of performance creative across Meta and TikTok for brands like Heights, Surreal, 47 Skin, Mindful Chef and Nutrition Geeks. Our Account Managers sit at the heart of delivery - owning communication, keeping momentum high, and ensuring launches land cleanly and on time.
About The Role
Were hiring a Senior Account Manager to strengthen our middle management layer and lead pods at a higher standard. This role blends client leadership, team management, and delivery ownership. Youll oversee a small group of high-value accounts while coaching Account Managers to perform consistently and confidently.
You are not just good with clients - you know how to run accounts, lead people, and raise standards.
Requirements
What you'll be responsible for:
Client & Commercial Leadership
Own senior relationships across larger, higher-impact accounts
Lead strategic client conversations, performance reviews and planning
Guide clients through launches, pivots and scale moments
Spot upsell, retention and growth opportunities
Pod & People Management
Line-manage Account Managers within your pod
Coach AMs on communication, organisation and client ownership
Raise delivery standards across accounts and workflows
Support hiring, onboarding and development of AMs
Delivery & Quality Control
Oversee UGC and creative workflows across the pod
Ensure launches are planned, resourced and executed cleanly
Act as escalation point for delivery or client risk
Maintain consistency across processes and client experience
What You Bring
4+ years experience in agency account management
Proven experience managing or mentoring Account Managers
Strong understanding of performance creative, UGC and launch cycles
Confidence running senior client conversations independently
Commercial awareness retention, margin, and growth matter to you
Calm authority clients and teams trust your judgment
Who You Are
A true manager - you enjoy leading people, not just accounts
Standards-driven - you care about quality and consistency
Accountable - you own outcomes across your pod
Structured and decisive - you bring order and clarity
A role model - AMs learn by watching how you operate
Benefits
Client Portfolio: Work with a diverse range of D2C and e-commerce brands, spanning multiple niches and continents.
Exceptional Team: Collaborate with a world-class team of motivated and high-performing individuals.
Career Growth: Enjoy opportunities for rapid career progression in a fast-growing agency.
Work-Life Balance: 27 days paid holiday (plus your birthday off), hybrid working, and flexibility to work abroad for up to 30 days.
Comprehensive Benefits: Private health and dental insurance, company pension scheme, and structured training programs.
Remote working with 1 day a month in London Head Office.
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