Retail Customer Advisor (Falkirk) - 24 hours
Location: Falkirk, United Kingdom
Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance
Working Hours: Part time 24 hours across 4 days per week, including weekends on a rotation basis
Overview
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's needs as they enter your store. Your dedication to customer service and knowledge of our products and services will help us achieve high standards while contributing to team sales targets.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolutions.
Qualifications
* Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
* Team Collaboration: The ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required – ambition and the drive to learn matter most.
What We Offer
We provide a competitive package of pay and benefits that support health and well-being, with opportunities for development and progression.
Additional Information
We are a business built on people and an inclusive culture. Three offers a range of benefits including:
* A free staff handset + unlimited sim card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
As a bonus, within retail you will also receive:
* A Tastecard membership
* Money to spend with Uber
* Access to discounts across thousands of retailers, activities, gyms, and health clubs with our Perks at Work scheme
* Opportunity to win ‘Three Celebrates’ monthly and annual awards
Need to know: We support reasonable adjustments for the interview process. If you require any adjustments, please contact your recruiter or email jobs@three.co.uk.
We use AI in parts of our business to boost innovation. During the interview, rely on your own knowledge and skills to show your personality, creativity and abilities.
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