AWS Connect Engineer Cloud Contact Centre ??
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Nottingham (Hybrid 3 days onsite)
Permanent
Competitive salary + package
Im working with a global consultancy who are looking for an experienced AWS Connect Engineer to join their Customer Experience technology team, supporting the evolution of a cloud-based contact centre platform within a regulated environment.
This is a hands-on role where youll play a key part in transforming customer interactions through modern cloud and AI-driven solutions.
What youll be doing:
* Designing and building Amazon Connect contact flows and routing logic
* Delivering AI-driven features including IVR, agent assist, and sentiment analysis
* Integrating AWS Connect with backend systems (CRM, core platforms) using Lambda and APIs
* Developing secure, compliant contact centre solutions aligned to regulatory standards
* Building real-time and historical reporting across customer interactions
* Supporting outbound dialling campaigns within regulatory frameworks
* Working closely with security, risk, and compliance teams
* Managing infrastructure through Terraform or CloudFormation
* Contributing to resilience planning (DR/BCP) and platform optimisation
What theyre looking for:
* Strong hands-on experience with Amazon Connect
* Experience working within regulated environments (financial services, fintech, etc.)
* Solid understanding of contact centre platforms (IVR, routing, workflows)
* Experience integrating systems using AWS Lambda and REST APIs
* Proficiency in Python or Node. xsngvjr js
* Knowledge of security and compliance (GDPR, PCI-DSS, FCA regulations)
* Experience with Contact Lens and analytics is a plus
* Familiarity with Infrastructure as Code (Terraform or CloudFormation)
Why consider this role?
* Work on a high-impact, customer-facing platform used at scale
* Be part of a modern cloud transformation programme
* Exposure to AI-driven customer experience technologies
* Collaborative environment with strong engineering and delivery teams
If youre an AWS Connect Engineer looking to work on complex, real-world customer platforms, please apply with your latest CV.