Technical Architect
Inside IR35
SC Clearance
6 months
Hybrid work, Southampton client site
Qualifications
* Experience in technical architecture, operational support, and service delivery for large-scale, mission-critical environments.
* Deep understanding of LAN infrastructure, configuration management, and change control.
* Exceptional problem-solving skills and the ability to manage complex incidents involving multiple stakeholders.
* Strong communication skills - able to explain technical concepts to all audiences.
* Experience with capacity analysis and performance improvement.
* Familiarity with documentation standards and estate management.
* Demonstrated ability to build strong, trust-based relationships with customers.
Key Responsibilities
* Own the technical delivery model for LAN services, maintaining strong relationships with internal teams and the customer.
* Serve as the primary technical liaison between, driving strategic discussions and complex changes.
* Work closely with the customer to understand their operational needs and deliver tailored technical solutions.
* Availability, Performance and Capacity: Bring rigour to management of technical risks to the availability of the service, including performance, capacity, and the configuration and improvement of the tools we use to monitor and manage the service.
* Change Management: Assess and implement complex change requirements, ensuring minimal impact and maximum improvement.
* Provide expert guidance at customer Change Advisory Board sessions.
* Incident & Problem Management: Lead the resolution of complex incidents, coordinating across suppliers, third parties, and internal groups.
* Support problem management and drive continuous improvement.
* Continuous Improvement: Proactively suggest and implement enhancements to infrastructure performance and reliability.
* Conduct capacity analysis and ensure systems are always ready for future demands.
* Documentation & Estate Management: Maintain up-to-date technical documentation and manage software/hardware lifecycles.
* Customer Engagement: Attend service reviews and foster a collaborative, proactive relationship with the customer.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.
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