Catering Patient Ambassador
Southampton University Hospital Southampton General Hospital, Tremona Road, Southampton, Hampshire, SO16 6YD
30 hours per week
Monday - Friday - 1430 - 2100 hours
FTE Basic Salary - £24,937.00 - £26,598.00 depending on length of service/experience plus 35% for unsociable hours. Agenda for Change. Band 3
Main Accountabilities
* Ensure ward hosts report for duty on time and are presented in a clean, tidy manner.
* Provide support and guidance to ward hosts.
* Complete monthly safety observations and 20 PSSs.
* Oversee staff performance, providing regular feedback.
* Monitor meal services.
* Monitor all stock levels after service.
* Attend audits within areas of responsibility and implement corrective actions.
* Support and assist in the development of new starters.
* Monitor stock levels on wards and manage overstocking, ensuring necessary supplies like cups, plates, and cutlery are available.
* Track food and appliance temperatures and monitor dates for items taken to wards.
* Ensure cleanliness in catering kitchens and check equipment is maintained and cleaned.
* Check that kitchen mops have been taken down to mop room.
* Complete safety checks and report any hazards or accidents.
* Hold sickness-related meetings, manage attendance, and conduct daily callbacks and RTWs.
* Run regular one-on-one catchups with staff.
* Supervise, coordinate, motivate, and train catering staff to deliver efficient, high-quality service to patients.
* Ensure breaks are monitored.
* Challenge audit outcomes when necessary.
* Support positive communication by leading weekly staff huddles.
* Attend regular meetings with clinical staff.
* Provide daily handovers via email.
* Fit mask testing.
* Manage and monitor waste and waste recording.
* Check tablet orders and confirm they are signed in and out.
* Ensure food safety and HACCP documentation are completed correctly, and review cleaning schedules.
* Promptly address any customer complaints and take action to prevent recurrence.
* Complete competency checks to assess staff capability.
* Develop and maintain a customer-focused team and ensure improvement actions are addressed within agreed timescales when standards fall short.
What you will need for the role
* Level 3 Food Hygiene Certificate.
* Relevant experience of the industry.
* Good interpersonal skills.
* Problem solving skills.
* Motivated by a passion for quality and great service delivery.
* Customer focused.
* Ability to instigate action, progress and change the culture within the department.
* Lead by example and the willingness to perform tasks from food preparation to customer service.
* A positive attitude
* People management & negotiating skills within a team environment.
* Ability to communicate effectively, both verbally and in writing.
* Computer literate.
* Managing and building a team
* Dealing with difficult situations
What we offer
* Up to 6% contributory pension scheme.
* 27 days plus bank holidays - Agenda for Change.
* A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Plans, and more.
* Access to a vast range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
* A fantastic culture and supportive team where you will get the chance to make a positive difference in a company passionate about diversity and inclusion.
* Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
* Interesting and enjoyable work.
* Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
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