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Job Purpose
The post holder will support the Financial Aid Manager in delivering financial aid programs. The role involves supporting enquiry management, providing guidance on financial aid options, assessing applications for support, and administering financial aid processes. You will ensure smooth day-to-day operations and maintain high customer service standards.
Main Duties and Responsibilities
1. Provide guidance and support to students and stakeholders regarding financial aid options, eligibility, and application procedures. Act as the main contact for financial aid inquiries, ensuring excellent customer service.
2. Support administrative tasks for financial aid programs, including processing and assessing applications to determine eligibility and awards, and processing awards via the university’s student records system.
3. Collaborate with funders and sponsors such as the US Department of Education, Student Loans Company, and Student Awards Agency for Scotland.
4. Follow funder/sponsor procedures, maintain records, process data, and generate reports.
5. Coordinate with university services and external funders to ensure effective financial support for students.
6. Ensure compliance with policies and regulations related to financial aid.
7. Assist in reconciling financial aid accounts and monitoring budgets, liaising with the Financial Aid Manager and Finance Office.
8. Contribute to developing and maintaining financial support resources, and participate in open days and orientation events to provide financial aid information.
9. Support continuous improvement by working with the team to identify and implement process enhancements.
10. Engage in professional development to stay updated on financial aid policies and practices.
11. Undertake additional duties as appropriate to the role and grade.
Knowledge, Qualifications, Skills, and Experience
Knowledge/Qualifications
* Essential: Ability to demonstrate competencies required for this role, with relevant experience.
* Essential: Strong knowledge of Microsoft Word, Excel, and Outlook.
* Desirable: Knowledge of student financial aid schemes and government regulations.
* Desirable: Knowledge of financial processes and systems.
Skills
* Essential: Excellent numeracy and IT skills.
* Essential: Good interpersonal and communication skills.
* Essential: Ability to develop and apply specialist knowledge.
* Essential: Excellent customer service skills.
* Essential: Effective planning, organization, and prioritization skills.
* Essential: Initiative and judgment for problem-solving.
* Essential: Ability to multitask and pay attention to detail.
* Essential: Ability to work independently and in a team.
* Essential: Flexibility and positive attitude.
* Desirable: Proficiency in MyCampus.
Experience
* Essential: Experience in a busy, customer-focused environment with diverse clients.
* Essential: Experience liaising with stakeholders.
* Desirable: Experience in financial administration or student support roles.
* Desirable: Experience using financial systems like Agresso.
* Desirable: Experience with call management or CRM systems.
Terms and Conditions
Salary: Grade 5, £25,138 - £29,605 per annum pro rata. This is a part-time (17.5 hours/week), open-ended position. Join our inclusive community that values ambition, excellence, integrity, and curiosity. We offer a welcoming culture, flexible working options, and opportunities for professional growth.
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