Overview
We’re looking for an experienced and dynamic Store Manager to lead our Birkenhead store. With a large NHS patient base and a knowledgeable, long-standing team, this store plays a key role in our regional network. Our ideal candidate will bring effective leadership to drive performance, enhance customer experience, and support ongoing professional development within the team. This is an exciting opportunity for a leader who thrives in a fast-paced environment and is proficient in change management, capable of steering cultural and operational shifts and deliver long-term impact. If you're passionate about people, results, and leading positive change, we’d love to hear from you. We’re open to flexible hours to fit around your ideal working week.
Responsibilities
* Lead the Birkenhead store to drive performance and exceptional customer service.
* Develop and implement store improvement plans; manage resources to meet demand and maximise sales.
* Support ongoing professional development for the team; mentor and coach colleagues.
* Lead change initiatives, guiding cultural and operational shifts.
* Work with HR on recruitment and people development as needed.
Benefits
* Free eyewear up to £550 annually with immediate eligibility.
* On target bonuses up to £6,780, and stretch target bonuses up to £13,560, dependent on store performance.
* Family and friends discount of 75%, 50% and 25% with a free eye test.
* 25 days annual leave with the option to buy or sell holiday.
* Employee Assistance Program for wellbeing; opportunities to engage with OneSight EssilorLuxottica Foundation.
Qualifications
* Experience developing a store improvement plan and managing resources to maximize sales.
* Strong problem-solving skills and ability to stay delivery-focused under pressure.
* Customer-obsessed with exceptional service; strong emotional intelligence and teamwork.
* Experience managing a team, selecting and developing colleagues, and collaborating with HR.
About Vision Express
Vision Express is a large network with over 550 stores across the UK and Ireland. We value diversity and inclusion and believe in a culture of mutual trust to achieve results.
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