Customer Service/Office Administrator Job Description: About us A well established business situated in a pleasant rural location of Braunston which is in between Rugby and Daventry. We provide a wide range of services including repairs and servicing of both commercial and domestic machines. We are looking for a hardworking, conscientious person with a good eye to detail to join our friendly team. Job description Liaising with customers either by telephone or email to agree collection/dispatch of machines Daily processing of despatch labels through allocated Couriers Daily processing of collections through allocated Couriers Liaise directly with couriers to resolve customer queries in a prompt and timely manner Answering the phone to customers and taking enquiries for all areas of the business to assist with the repair of their machines. Assist customers in placing their repair and provide the repair options.
Provide administrative support for customers allowing them to log in to the website and customer portals Receiving and processing emails from Customers, categorise by Customer type and process accordingly Provide administrative support to the Service team as a whole Daily update of customer repair data to company and client portals/data systems Occasional assistance with receipt and dispatch of machines General filing duties and support with all administration duties within the office Skills and Experience: Excellent Communication and Organisations Skills Excellent time management and self motivation essential Ability to work under pressure and manage day to day tasks as a priority and efficiently Microsoft Office experience, including Excel and Outlook Previous Administration Background including experience in handling customer enquiries by phone and email Flexible and be able to work in a small team and have a positive and friendly approach Good eye for detail and ability to understand the service and products we support Salary £25,000 to £25,500 depending on skills/experience Job Types: Permanent, Full-time Benefits:
Standard Company pension enrolment Free onsite parking 31 days holiday inclusive of Bank Holidays Schedule: 8 hour shift, 9:00 – 5:00 with 30 minutes lunch Monday to Friday Experience: Administrative: 4 years Work Location: In person
For further Information please contact Amanda@pertemps Daventry