Duties/Responsibilities
Location: Witham Park, Lincoln, JN57JE
Salary : £31,400 pa
Working hours: 8-5 Monday - Friday
Benefits : 25 Days Holiday + BH, Overtime Available, Flex Benefits (EMCOR UK discount scheme)
About EMCOR UK:
At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.
Role overview:
To assist the Operations Manager in theoperation of site contracts in line with divisional objectives and offer day today client facilities management support.
What you’ll do:
Review and evaluate existing soft & hard services contracts, to provide KPI and SLA’s
Provide day to day hard & soft services contract management (cleaning, vending, catering, contractor management etc)
Production of accurate contract performance reports weekly, monthly, as and when requested
Production of helpdesk related reports
Communication to client departments of completed and planned works
Provide day-to-day FM operational support to the client
Client liaison and complaint management
Dealing with subcontractor and supplier enquiries
Comply with any additional ad-hoc instructions which may be given
Assist with overseeing Planned Preventive Maintenance scheduling
Operating as a member of the EMCOR team, to lead and support all site based services
Ensure that all operations are undertaken with total adherence to legislative and local Health and Safety regulations whilst actively demonstrating a positive behavioural safety approach at all points of contact.
Ensure compliance with the EMCOR Health and Safety strategy
Identify opportunities to increase scope of client delivery
Ensure supervisors and staff have the skills and knowledge in the role currently undertaken and any training needs are identified and met to enhance the service levels and for personal development.
Manage variable works via third party contractors, ensuring contractor competence and compliance with EMCOR’s/Client’s contractor management systems
Plan, implement and deliver contract operational plans through effective and Client focussed management
Focus on innovation with regard to site delivery and implement where possible.
Carry out hygiene and housekeeping audits
Manage EMCOR operational activity to required SOP’s
Develop and maintain site standards and specifications i.e. cleaning schedules
Manage and co-ordinate all site based delivery teams
Ensure KPIs/SLAs are met and communicated to the Team
Plan and co-ordinate team briefings and Toolbox Talks
Review staffing levels and labour costs ensuring that they remain within the budget at all times
Provide monthly operational reports including budget performance against agreed targets
Influence and encourage collaboration, knowledge sharing and best practice across site(s)
Regularly meet with the client to communicate key contract issues in support of sustaining partnership values and the smooth running of the business
Deliver all the required outputs against the agreed KPIs whilst striving to improving performance beyond the baseline target
Identify cost reduction opportunities resulting from improved / changed maintenance techniques
Manage/assist in recruitment procedures to ensure legislation and processes are adhered in order to identify suitable candidates with key skills and attributes
Who you’ll be:
1. Technical Certificate or Diploma
2. IOSHH or NEBOSH Qualified
3. Experience of Producing & Reviewing RAMS
4. Experience within a similar role, managing the delivery of complex high value contracts with both hard & soft services experience
5. Experience of using Word, Excel, CMMS and Helpdesk Packages
6. An excellent level of interpersonal and customer relationship skills, with an emphasis on accuracy
7. Communication skills – a good use of oral and written skills to communicate, in detail, accurately
8. Ability to sustain effective relationships by understanding the importance of professionalism and able to handle complaints effectively
9. Ability to plan and organise in a timely manner, prioritising workloads effectively
10. Drive and determination by accepting challenges and striving towards departmental, personal & company goals & Objectives
11. Reliable and resilient under pressure, accepting responsibility and taking ownership & Accountability
12. Has a detailed understanding of operational needs, having a thorough awareness of commercial implications of actions
At EMCOR UK, we embrace and celebrate diversity in all its forms.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work.
Person Specification
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Benefits
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