Query Handling
* Investigate and respond to a broad range of complex customer queries, liaising with other parties as necessary, to deliver an appropriate, acceptable resolution for the customer.
Error Resolution
* Amend data errors and process exceptions and provide feedback to frontline
* teams to ensure data quality is improved and maintained.
Task Processing
* Complete a broad range of complex transactions across the functional area, to ensure accurate processing of information.
Workload Reporting
* Provide regular feedback on work in progress and decisions on workload priorities to Team Manager to ensure workloads are appropriately managed and performance standards met.
Procedural Knowledge
* Maintain awareness of industry and company policy which influence local procedures, highlight local issues and suggest possible improvements to local working practices to ensure tasks are appropriately handled, right first time.
Team Support
* Provide advice and support to team members to develop greater knowledge within the team.
Experience and Qualifications - Essential / Desirable
Essential:
* Prioritisation
* IT literate
* Literate and numerate
* Verbal communication
* Customer service ethic
Desirable:
* Functional procedures
* Company structure
Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants