About the Role
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities
* Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device & user education issues
* Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
* Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
* Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
* Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
* Document and record recurring issues and evolving best practices
Requirements
* Bachelor's Degree in Computer Science, or Degree plus two years of technical support experience, or three plus years technical support experience
* Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365
* Solid networking skills
* Hardware software installation and troubleshooting
* Active Directory fundamentals
* Mobile Device Management (Azure/Intune)
* ITIL practices awareness
* Strong customer service ethic
* Excellent problem-solving skills and good organizational skills
Working for you
* We know that your wellbeing and happiness are key to a long and successful career.
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Wellbeing programs
* Life assurance
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Optional Dental Insurance
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts scheme via Perks at Work
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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