Inbound Call Handler /Service support call handler, Bolton, Monday to Friday £24k Monday to Friday, 40 hr working weekInterviews are taking place Wednesday 15th, Thursday 16th and Friday 17th May so you would need to be able to commit to one of these. Love been on the end of phone and taking calls from customers ? If you get a buzz out of being the first point of call, the person that starts that ball rolling to solving issues, then read on.As the Call Handler / Customer Service Coordinator / Service support Call handler you will be working with a well established company, they are mixing things up and building a team to provide frontline call answering for breakdowns, service related issues and all other enquires.You could be in at the beginning as they build their new team as a central point of contact for all customer enquiries Answering calls will become second nature, ensuring that you understand the enquiry, logging the details accurately so that they can be forwarded to the correct department.This requires great attention to detail, a good telephone manner and superb communication skills to ensure your customer is happy.So, as the call handler / customer service coordinator what will your day to day be doing ?
1. Answering calls within the agreed service level agreements that we have with our customers
2. Accurately recording on the IFS system, all the details that are relevant to the custom...