Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. This role is vital in ensuring customer satisfaction and enhancing the overall customer experience. The ideal candidate will possess excellent communication skills, a strong ability to manage time effectively, and a knack for upselling products and services.
Responsibilities
* Respond promptly to customer inquiries via phone, email, or chat, ensuring a professional and courteous interaction.
* Provide accurate information regarding products and services, assisting customers with their needs.
* Handle customer complaints with empathy and professionalism, aiming for resolution on the first contact.
* Upsell additional products or services where appropriate to enhance customer satisfaction and drive sales.
* Maintain an organised record of customer interactions and transactions in our database.
* Collaborate with team members to improve service delivery and share best practices.
* Assist with merchandising tasks as required, ensuring product displays are attractive and well-stocked.
Requirements
* Excellent verbal and written communication skills in English.
* Strong organisational skills with the ability to manage multiple tasks efficiently.
* Basic mathematical skills for processing transactions accurately.
* Proven time management abilities to handle high call volumes effectively.
* Familiarity with phone etiquette and customer service best practices.
* Previous experience in a customer service role is preferred but not essential; training will be provided.
* A positive attitude towards teamwork and a commitment to delivering exceptional service. Join us in creating memorable experiences for our customers while developing your career in a supportive environment
Job Type: Full-time
Pay: £12.21-£12.30 per hour
Work Location: In person