Salary: £78,000 - 78,000 per year Requirements: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies such as CA Service Desk Manager, BMC Remedy, BMC Helix, or ServiceNow Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally with accompanying certifications (E.g. ITIL v4 certified) Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises and hybrid cloud solutions A working knowledge of general Information Technology Core infrastructure capabilities including Windows Server technologies, Active Directory and Group Policies, SQL and SQL Server Clustering General knowledge of scripting, applications development and data manipulation techniques including SQL Scripting, Powershell, JavaScript Responsibilities: Play a crucial role in ensuring continued delivery excellence in support of our customers Digital Transformation priorities Work as part of an Agile team reporting into the Solution Owner to produce design documentation on a wide variety of ITSM tooling solutions Collaborate with a team of dedicated professionals to identify better, faster, more effective solutions Demonstrate innovative approaches in understanding the requirements of technical design and deployment of IT systems in secure environments Deliver solutions of significant size and complexity Technologies: Active Directory Cloud Support ITIL ITSM PowerShell SQL ServiceNow Windows Architect More: We are a leading IT and digital transformation organization operating within the UK defense sector. Our mission is to build a more sustainable world through innovation and trust. We offer a competitive salary package of up to £103,500, which includes a base salary of £78,000, plus a £6k car allowance, a 10% DV allowance, and a 15% bonus. Our benefits include 26 days of annual leave, double matching pension contributions of up to 10%, life assurance, companywide incentive plans, flexible benefits, employee discounts, and an employee assistance programme. This role is based in Basingstoke. last updated 4 week of 2026