Overview
Location: Regional Office London, United Kingdom
We’re hiring a HR Services Manager! Are you ready to lead the heartbeat of HR?
Location: London or Amsterdam Head Offices, remote working options available
Language needed: Must be able to speak both English and Dutch
At PPHE Hotel Group, we create valuable memories for our guests and that starts with our people. We're looking for a forward-thinking HR Services Manager to lead our centralized HR support functions in London and Amsterdam.
In this key role, you'll manage a high-performing team delivering seamless HR services. From onboarding to offboarding, ensuring compliance, consistency, and a service-first mindset that reflects our hospitality values. You'll drive process improvements like automations, champion HR tech, and be the go-to expert for complex queries and operational insight.
Benefits
* Discounted PPHE hotel rates (extends to the Radisson Hotel Group and family & friends)
* F&B discounts at our restaurants and bars (for your whole party)
* Start with 30 days of holiday per year (pro rata) including bank holidays, increasing with years of service
* Access to 40% of your pay before payday through Wagestream
* Recommend a friend scheme – up to £750!
* Vitality at work scheme with great gym discounts & more
* Ride to Work scheme & free cycling lessons
* 24/7 employee assistance programme
* Rota given 2 weeks in advance
* Departmental productivity & service incentive scheme
* Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
* Free dry cleaning for work uniform
* Annual Staff parties and events
Responsibilities
* Proactively and efficiently lead a team of HR Service Centre professionals
* Manage the day-to-day operations of the HR Service Centre, ensuring timely and compliant handling of employee lifecycle processes
* Identify and implement process improvements and automation to increase efficiency and reduce manual work, collaborating with People Technology and HR teams to ensure processes meet the needs of hotel operations.
* Act as a key escalation point for complex or sensitive queries.
* Ensure all HR transactions and records are compliant with GDPR, employment law, and internal audit requirements.
* Support internal audits and contribute to risk mitigation strategies.
* Provide regular reporting and insights to Senior HR Leadership on Service Centre performance, trends, and opportunities for improvement.
* Monitor and report on SLAs, KPIs, and other performance metrics.
Qualifications
* Ability to speak English and Dutch
* Proven experience managing an HR shared service or Service Centre, ideally within hospitality, retail, or multi-site environments.
* Strong understanding of HR processes and systems. We are currently moving to the Dayforce system
* Hospitality mindset with a passion for delivering exceptional employee experiences.
Ready to make a real impact in a fast-paced, people-focused business? Join us and help shape the future of HR services.
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