Job Description
Working for a fast-growing, multi-brand direct-to-consumer business, the E-Commerce Manager / eCommerce Operations Manager / Shopify Manager role involves owning the day-to-day performance of multiple Shopify stores, driving online revenue growth, and coordinating cross-functional teams across marketing, operations, and customer experience.
This is a highly hands-on role, requiring a balance of commercial thinking, operational oversight, and team coordination to ensure the smooth running and continued scaling of a multi-brand eCommerce operation.
This is an on-site role based in Rainham, Essex.
The E-Commerce Manager / eCommerce Operations Manager / Shopify Manager will:
* Own the day-to-day trading performance of multiple Shopify stores, optimising conversion rate, AOV, and overall customer journey.
* Coordinate cross-functional teams across customer service, marketing, design, and operations to ensure alignment and delivery.
* Act as the central point of communication between UK and international teams, ensuring workflows run efficiently and issues are resolved quickly.
* Oversee product listings, on-site merchandising, and content to improve conversion performance.
* Monitor key eCommerce metrics and performance data, identifying trends, issues, and opportunities for growth.
* Identify and resolve operational bottlenecks across fulfilment, inventory, and customer service.
* Work with internal teams and external partners to support traffic growth and campaign execution.
* Implement and improve systems, processes, and workflows to support business scalability.
* Handle escalated operational or customer issues, ensuring a high standard of customer experience.
* Provide regular performance insights and reporting to senior stakeholders.
Candidates for the E-Commerce Manager / eCommerce Operations Manager / Shopify Manager role must have:
* Proven experience in an eCommerce or DTC environment, ideally within a multi-product or multi-brand business.
* Strong hands-on experience with Shopify, including site management, product setup, and optimisation.
* Experience managing or coordinating cross-functional teams, ideally including remote or offshore teams.
* Strong commercial understanding of key eCommerce metrics such as conversion rate, AOV, and customer lifetime value.
* Experience improving operational processes and managing workflows across multiple functions.
* Strong analytical and problem-solving skills, with the ability to operate in a fast-paced environment.
* Excellent communication skills, with the ability to work across teams and stakeholders.