JOB TITLE - Night Guest Services Supervisor
DEPARTMENT - Guest Services – Nights
RATE OF PAY - £12.48 per hour + Excellent Benefits
CONTRACT TYPE – Part-Time, Permanent
HOURS OF WORK - 24 hours - 3 nights
LOCATION - Ty Milford Waterfront, SA73 3AA
OVERVIEW
Are you a natural leader with a passion for delivering exceptional guest experiences? Do you thrive in a night-time environment and enjoy being the go-to person when it matters most? If so, we'd love to welcome you to our team as a Night Guest Services Supervisor at the stunning Ty Milford Waterfront.
OUR IDEAL HERO WILL HAVE -
Experienced in guest-facing or customer service roles (night or lone working experience essential)
A confident communicator with excellent interpersonal skills
Calm under pressure and highly organised
Passionate about hospitality and delivering memorable guest experiences
Comfortable working independently and taking initiative
IMPLEMENTING OUR 'YES, WE CAN' PHILOSOPHY, YOU WILL -
As our Night Guest Services Supervisor, you'll be the heartbeat of the hotel during the night shift. You'll lead and support the Night Guest Services Team, ensuring every guest receives a warm welcome and excellent service throughout their stay. Your responsibilities will include:
Supervising the night operation across all departments
Completing the night audit process to Celtic Collection standards
Preparing the hotel for the next day's business
Managing emergency procedures and ensuring guest safety
Supporting and mentoring team members
Maintaining cleanliness and presentation across public and back-of-house areas
Coordinating overnight room service and bar operations
Ensuring accurate guest billing and reporting
BE RECOGNISED AND REWARDED -
As one of our 'Hospitality Heroes' you will receive a host of Company benefits such as -
Access to career development training from day one
Discounts on food & beverage and hotel stays
Discounted leisure membership
Free GP virtual appointment service
24/7 wellbeing helpline
NEST pension scheme
Social Club
Staff appreciation events
Monthly and end-of-year awards
GROW WITH US -
As a Celtic Collection employee, you will be able to say –
I am equipped, trained, and supported to do THE BEST JOB I CAN
I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY
RECRUITMENT INFO
We reserve the right to close this vacancy early if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.
In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.