Are you an experienced hands-on IT Team Leader, who is looking to work in a fast paced, global, market leading company?
Here at Innovative Technology, we have an excellent opportunity for an experienced IT Team Leader to join our site-based IT team at our global head office in Oldham, Greater Manchester.
IT Team Leader role overview:
To lead and develop the IT Support function, ensuring the consistent delivery of high-quality support services and reliable operation of all managed IT systems and commercial off-the-shelf platforms.
Responsibilities of our IT Team Leader:
* Responsible for coaching and developing the team, managing performance, fostering a positive and high performing work culture
* Own the day-to-day operation of the IT Helpdesk, ensuring all incidents and requests are effectively triaged, prioritised and progressed in line with business impact
* Personally handle complex, high-impact issues and coordinate resources for swift resolution
* Maintain and support the network infrastructure, including switches, firewalls, VLANs and ensuring reliability and security across the business
* Identify recurring issues, inefficiencies and drive practical improvements to reduce repeat incidents to enhance the overall user experience
* Support IT changes and projects through active involvement in transition to support, including documentation, knowledge transfer and early-life support
Essential Skills & Experience:
* Minimum 2 years’ experience in a similar team leader role
* Strong hands‑on experience of IT support environments, including Windows infrastructure, end-user computing, and cloud services such as Microsoft 365 and Azure
* Prioritise and manage competing demands to maintain control in a fast-paced, reactive environment
* Solid working knowledge of backup technologies, infrastructure monitoring and patching processes
* Experience in managing and troubleshooting network infrastructure, including switches, firewalls and VLANs
Your Package & Perks:
* A competitive salary
* Flexible working hours
* 32days holiday, (including publicHolidays) plusthe opportunity to earn up to an extra 13 days holiday each year
* Enhanced maternity/paternity/adoption leave & pay
* Enhanced Pension Contribution
* Healthcare Insurance (including dental)
* Wellbeing support
* Life Insurance
* Income Protection Insurance
* Educational Sponsorship
* Electric Car Scheme
* Onsite electric car charging points
* Free secure parking
* Cycle to Work Scheme
* Informal dress code
* Paid breaks, with free premium hot drinks
We are a disability‑confident employer, as such we will shortlist all candidates meeting our minimum criteria (as specified in the job description) who state they have a disability within their application.
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