Tour Operations Executive – Italian Speaking
KBM are delighted to be working with a well-established Destination Management Company with offices worldwide. They are looking to welcome a Tour Operations Executive to their team based in Edinburgh.
Key Responsibilities
* To read and understand in full the technical itinerary received from the BD.
* To identify the most suitable products for the client to finalize the itinerary with the most suitable services.
* To ensure that the services are booked, and the correct times are set.
* To make sure that suppliers’ service confirmations match the contract rates.
* To negotiate and try to buy under budget where possible.
* To understand and negotiate terms and conditions with suppliers, to match clients’ needs.
* To build relationships with all suppliers and ensure that you have excellent knowledge of all key services we offer our clients.
* To prepare and double check rooming lists and vouchers.
* To send invoices amendments to clients on time and ensure that all payments are made within time guidelines.
* To liaise with accounts and make sure that term and conditions for payment are respected both by client and from our part towards suppliers, as per agreements/contracts.
* To ensure all group files and the operations system are kept in an organized manner and correctly up to date.
* To participate in any familiarization trips that need to take place to understand product and improve your knowledge.
* To hold periodically an emergency phone during the weekend, accordingly to your department rota.
Skills and Experience
* Fluent in Italian.
* Prior experience within the travel sector and a group operation role.
* Good knowledge of the UK as a destination.
* Strong communications and organization skills