Customer Services Adviser
Reference number: JR247170
Location: Kaplan Living Glasgow
Working pattern: Part time, 32 hours per week
Contract Type: Permanent
Number of roles: 1
Salary: £20,965 per annum
We are looking for a Customer Services Adviser to join our team.
As a Customer Service Adviser, you will be responsible for building management, financial, marketing & promotion, service provision, compliance, and other duties as required by the management team.
This is an excellent opportunity for someone with previous customer service experience who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here. If the link does not work, please copy and paste the following URL into your browser: http://tinyurl.com/54sn2zf2.
What you’ll bring to the role
* Provide cheerful reception service to all students and visitors
* Excellent oral and written communication skills, including engaging with customers and colleagues
* Embrace the ‘more than just a room’ philosophy of Kaplan Residences
* Passion for customer care and sensitivity to students' needs
* Experience in a customer-facing environment
* Experience working in an effective Health & Safety culture in line with legislation
* Good IT skills (MS Word, Excel, etc.) and adaptability to learn Kaplan’s internal management systems
* Flexibility in working hours
* Maintain confidentiality of discussions and information
Essential skills/experience
* Experience in customer service, hospitality, or student service provision, ideally accommodation
* Ability to work in a team
* Ability to work independently
* Prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., Kaplan Living is a leading provider of purpose-built student accommodation in the UK, primarily serving Kaplan International Pathways colleges and English schools, along with university and direct-let accommodation.
What we offer
Along with a competitive salary and career progression opportunities, we offer a comprehensive benefits package including:
* 36 days annual leave* (pro-rata for part-time roles)
* Big discounts on Kaplan courses for you and your family
* 24/7 confidential helpline for counselling and support
* Company pension contributions
* Enhanced maternity, adoption, shared parental, and paternity pay
* Medicash Health Cash Plan
*Please note that annual leave is calculated on a pro-rata basis for part-time roles.
How to apply
Submit your CV and Cover Letter by 11pm on Wednesday, 21st May 2025, explaining how you meet the role requirements. Early applications are encouraged as the vacancy may close once a suitable shortlist is found.
Additional Application Information
Kaplan is committed to safeguarding children and young people. This role involves working with learners under 18 and requires an Enhanced DBS check. Applicants must not be barred from working with children.
Application Support
For application assistance or inquiries, contact the Recruitment Team at recruit.request@kaplan.com.
Disability Confident Scheme and Reasonable Adjustments
We promote diversity and inclusion, welcoming applications from all backgrounds, including underrepresented groups. We provide support and adjustments for applicants throughout the process.
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