Job Title: Campus Safety Ambassador - Reception
Location: London South Bank University (Southwark)
Reports To: Deputy Workplace Manager
Contract Type: Full-time, Permanent
Hours: 11:00 – 20:00 40hrs per week
Pay rate: £13.85
Job Purpose
To provide a visible, approachable, and professional presence across LSBU campus, ensuring a safe, secure, and welcoming environment for students, staff, and visitors. Campus Safety Ambassadors (CSAs) are cross-trained in both security and Guest Services (GS) responsibilities, acting as the first point of contact and support for all campus users. Campus Safety Ambassadors are a dedicated team across the LSBU campus to provide resilience across all roles and teams with a detailed orientated approach.
Key Responsibilities
* Student and Visitor Experience
* Confident and competent user of the LSBU Visitor management & pass system.
* Act as the face of LSBU, delivering a friendly and professional welcome at all times.
* Provide directions, information, and support to students, staff, and visitors.
* Promote and assist with the use of the SafeZone app and other campus safety tools.
* Support LSBU events such as Welcome Week, graduations, and open days.
Security and Safety
* Respond to and coordinate First Aid or Security incidents
* Comply with legal obligations and safety requirements of the role
* To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the and in accordance with UK Law and Guidance bodies
* Fully and satisfactorily complete all of the security focused tasks and duties on site as defined within the published Assignment Instructions (AI's)
* Conduct regular patrols of campus buildings and grounds, including student residences.
* Support & respond to incidents, alarms, and emergencies, including lift entrapments and fire evacuations.
* Control access to buildings and car parks, ensuring only authorised personnel enter.
* Carry out daily/nightly audits of the visitor and contractor passes and reporting any not returned
* Maintain accurate logs and incident reports using systems such as OSHENS, ISARR, and MRI Evolution.
* To protect the customer's property, people, and assets
* To immediately report any systems malfunctions
Guest Services
* Operate reception desks, manage visitor sign-ins, and issue passes.
* To pre-empt the needs of visitors and building users, and proactively engage with them to greet them, bid them farewell and/or provide support to them.
* Learn, know and be able to provide visitors and students with information on campus maps and directories, restaurants and pubs, shops, in-house services and daily functions, cultural activities, religious activities, sporting events, entertainment activities, special attractions, doctors, medical centres, transportation options etc
* To be highly visible, always available and the "go to" person for queries
* Answer switchboard calls and direct queries appropriately.
* Provide first aid and mental health first aid support as required.
* Ensure reception areas are tidy, professional, and welcoming.
Safeguarding and Welfare
* Actively engage with students to identify and support those in distress.
* Report safeguarding concerns and support LSBU's Student Services team.
* Undergo regular training in mental health awareness, Prevent, and cultural competency.
Operational Support
* Regular checks of buildings, ensuring all kit is functional, and logging work orders as required.
* To setup working areas as intended and functional, to ensure colleagues, students and visitors are setup for success and can be productive whilst on site.
* Support onsite facilities inspections and service audits, reporting maintenance issues and hazards.
* Proactively log work orders
* Triage colleague queries received in person, email and online, responding in a timely manner or referring them to the right team or self service channels
* Participate in emergency response drills and contribute to business continuity planning.
* Ensure communication and follow-up on any problems, visitor or colleague requests, and special requirements
* Administrative tasks and ad hoc reporting
* Creating, updating, and displaying signage as required
* To escalate any feedback relating to the service provided by the service team
* To actively build relationships with other workstreams and partners, to ensure we are operating as OneMitie
* Provide ad hoc cover and support to other work areas and teams
* Complete any reasonable management request or task
Person Specification
Essential
* SIA Door Supervisor Licence (or willingness to obtain)
* Experience in a customer-facing or security role
* Exceptional verbal, written, and interpersonal communication skills with core competencies around delivering service excellence
* Immaculate grooming and personal presentation.
* Flexible, agile, and adaptable
* Ability to remain calm and professional in challenging situations
* Commitment to equality, diversity, and inclusion
* Essential to be able to process large volume of queries across multiple platforms
* Core skills required: Attention to detail, critical thinking, decisiveness, adaptability, initiative, safety awareness, customer service, prioritisation, personal organisation
Desirable
* First Aid and Mental Health First Aid certification
* Familiarity with incident reporting systems (e.g., OSHENS, ISARR)
Training and Development
* Cross-training in security and Guest Services.
* Access to customer and student experience training.
* Access to Mitie's "I Am Mitie" and "Leave it to Me" customer service programmes.
* Ongoing professional development and career progression opportunities.