Location: Hybrid/Kings Hill, Kent
Salary/package: £24,500 per annum
Contract type: Permanent
Hours: Full time, 37 hours per week
Due to the nature of work being carried out, a Basis DBS check (provided by the Company) will be carried out, please consider this before submitting your application.
Join Cantium Business Solutions as a Junior Helpdesk Engineer where you’ll be at the heart of delivering exceptional IT services. This is an exciting opportunity to grow your technical expertise while making a real impact across a forward-thinking organisation.
Who we are
Cantium Business Solutions, part of Commercial Services Group (CSG), delivers high-quality back-office and IT services to a diverse customer base across the public sector. We are a dynamic and agile business driven by four key principles: Fast, Connected, Insight-Driven, and Customer-Led. As part of CSG – the UK’s largest local authority-owned trading organisation – Cantium combines commercial innovation with a commitment to reinvesting profits into local communities.
Why this role matters
The Junior Helpdesk Engineer ensures users receive timely, accurate support for systems and services, enabling smooth business operations. The successful candidate acts as a key interface between customers and service providers, diagnosing and resolving issues efficiently.
What you’ll be doing
Provide advice to customers on available systems, products, and services, following agreed procedures.
Respond to support requests via inbound calls, chat, email or in person resolving incidents and service requests in line with company KPIs and service-level targets.
Record detailed call notes and manage support calls according to company standards.
Stay informed about trends and developments in the information-technology industry.
Facilitate communication between users and service providers (including external suppliers), documenting incidents, tracking progress, and supplying diagnostic information for error resolution and incident analysis.
Perform initial diagnosis of issues, suggest known solutions when applicable, and share knowledge with colleagues.
Collaborate with other departments to help achieve overall company goals and vision.
Protect the company’s data and information by ensuring access is authorised and secure.
What we’re looking for
Proven experience in a fast-paced IT helpdesk role.
GCSE Maths and English at Grade C/4 or above.
Strong interpersonal and communication skills, both verbal and written.
Proficient knowledge of Windows server environments and Microsoft cloud solutions (Intune).
The ability to work well under pressure to meet tight deadlines.
What you’ll get in return
Salary of £24,500 per annum.
25 days annual leave.
Life assurance cover (4x salary).
Pension scheme with 4% employer contribution.
Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme.
Volunteer days and access to a comprehensive wellbeing programme.
Tailored learning and development support with real opportunities to progress.
Why CSG?
Commercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO), generating over £800 million in revenue and supporting 16,000 education and public sector customers worldwide. With more than 1,800 employees across the UK, France, Dubai and Bangkok, we are working towards becoming the global leader in education and public sector solutions.
We are expanding rapidly, with annual growth of around 25 percent, supported by a blend of organic development, acquisitions and strategic partnerships. Our 33 trading businesses deliver a wide range of services including education management, IT, HR, legal, energy, procurement and supplies.
CSG is wholly owned by local authorities, and a significant proportion of our profits is reinvested into frontline public services. Over £77 million has already been returned, reflecting our commitment to combining commercial performance with meaningful social impact.
Inclusion & Accessibility
We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds.
We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any