Senior Regional 1st Line Support Analyst
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We're delighted to announce we're looking fora Senior Regional 1st Line Support Analyst to support, manage and inspire our fantastic 1st Line team to continue to deliver a first class service to our colleagues.
Apart from having the technical knowledge required to lead the team who'll look to you for assistance, you'll also need to be able to take a 'big picture' approach, learning from helpdesk tickets received and taking a proactive approach to put measures in place to reduce the likelihood of issues reoccurring.
Not only this, but you'll work to continue to embed an 'always learning' culture within the team, encouraging the team to remain always curious and continuously look to upskill themselves in order to continue to grow professionally and provide the best service possible.
If you're looking for a fantastic opportunity to make a difference in how we operate, we'd love to hear from you.
You'll be working from our Yeovil office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.
Responsibilities
* Support, manage and inspire our 1st Line team to deliver a first class service to our colleagues.
* Lead with the technical knowledge required to assist the team.
* Take a big-picture approach, learning from helpdesk tickets and implementing proactive measures to reduce recurrence of issues.
* Embed an 'always learning' culture within the team and encourage continual upskilling to grow professionally and provide the best service possible.
* Collaborate across Abri Group locations, including Yeovil, to connect and drive service improvements.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Non-profit Organizations
Work location
* Yeovil office, minimum three days per week in the office
* Remaining two days may be worked from another Abri Group office, a cafe, or at home
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