As a result of an internal promotion ,we are looking for an Operations Manager to play a pivotal role in overseeing and optimising our client operations, ensuring seamless service delivery and fostering strong, long-lasting client relationships. In this role, you will be coordinating across various departments, driving process improvements, and implementing best practices to enhance overall client satisfaction. This role is a hybrid position where you will work from our Aptia Glasgow office, as well as from your home address. What you'll be doing: Lead, coach, and motivate team members to meet event delivery targets using effective practices and adherence to policies. Ensure processes are followed and improved to maintain best practices, enhance efficiency, and boost client profitability. Continuously improve service quality through controlled process enhancements and effective SLA management. Set and achieve client performance targets by creating and implementing team plans. Maintain a forward planning schedule to balance resources with demands and manage daily workloads to meet national targets. Monitor project income, manage resources, and align headcount with client needs to optimise profitability. Handle monthly/quarterly billing and ensure additional work is billed according to contracts. Manage the team's expense budget. Plan and manage resource capacity to ensure smooth service delivery and adjust for workload fluctuations. What we're looking for : Strong operations management background within a Pensions Administration environment. Experience with client-facing service delivery. Budget and client profitability management experience. Experience with client revenue generation and fee negotiation. A strong people manager with a track record of developing high performing teams. Experience managing and implementing change. Pensions knowledge is desirable. If you are interested in this role and then we'd love to hear from you. Please go ahead and click apply to submit your CV. Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer. We strive to create a workplace where all colleagues feel they belong and are supported to succeed in their roles. If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to email us at Recruitment_UK@aptia-group.com.