Role: Operations Manager Location: Brighton Hours: Full-time Pay: £40,000 - £45,000 per annum An excellent opportunity has arisen for a Operations Manager to join one of our longstanding clients, an established and growing organisation, in Brighton. This is a senior-level position combining operational leadership with strategic account growth. The successful candidate will play a pivotal role in overseeing performance delivery, optimising processes, and strengthening client partnerships while driving sustainable commercial improvement. Benefits: Competitive salary package Leadership role within a growing and forward-thinking business Opportunity to shape operational strategy and team performance The Requirements: Proven experience in operations management within a contact centre or service-led environment Strong leadership and people management skills Experience managing KPIs, performance frameworks and service delivery metrics Commercial awareness with the ability to identify growth and efficiency opportunities Excellent organisational and stakeholder management skills Ability to operate at both strategic and hands-on operational levels The Role: Oversee day-to-day operational performance across designated teams, ensuring service excellence and KPI delivery Develop and implement operational improvements to enhance efficiency, productivity and client satisfaction Lead workforce planning, resource ...