We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic remote team. In this role, you will be the first point of contact for our customers who are inquiring about general claims, payments, advances, change of details/circumstances, new Universal Credit claims and appointment-related queries. You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. Providing exceptional service and support is key and your ability to communicate effectively, analyse customer needs will be important to enhancing customer satisfaction. Full-time - Monday/Friday - NO WEEKENDS! Pay: From £23,809.50 per year Requirements Respond to customer inquiries via phone, email to ensure a high standard of service. Utilise effective phone etiquette to create a positive customer experience. Assist customers with product information, order processing, and issue resolution. Upsell additional products or services based on customer needs and preferences. Accurately enter customer data into the system while maintaining confidentiality. Analyse customer feedback and provide insights to improve service delivery. Collaborate with team members to enhance overall customer satisfaction. Benefits Bereavement leave Company pension Cycle to work scheme Employee mentoring programme Free parking Health & wellbeing programme On-site parking