Michael Page have registered a new exciting Permanent Debt Customer Service Advisor Position to work for a reputable organisation within the Energy Sector! This would be an exceptional opportunity for someone experienced with customer services looking for the next step in their career and to join a vibrant team which offers excellent progression and development routes. If you are driven and passionate about customer services please apply now!
Description
As a Debt Customer Service Advisor you will have consultative conversations with businesses to help and support with any arrears they have in place. You will take payments and set up suitable payment plans, providing excellent support and guidance, and ensure recovery targets and service level agreements are met. The role will involve corresponding with customers mainly over the telephone, exchanging emails, and performing administrative duties; as the role progresses, you will take on other responsibilities within the team. You will also support the offshore team with any customer service queries, ensuring they are resolved as soon as possible for the client.
Profile
* Previous customer service/contact centre experience
* Excellent communication skills and a confident telephone manner
* Able to work in a busy volume environment
* Ability to prioritise workload and excellent organisational skills
* Thrives in a team and can work independently
* Resilient and an excellent problem solver
* Driven and passionate about customer experience and delivering the best service
Job Offer
* Salary of 28000+
* 4000 bonus per year paid quarterly
* Growing team, exciting time to join the business
* Full training provided
* Excellent progression and development
* Central location in Leeds
* Free parking
* Fantastic benefits
* 9am-5pm Monday to Friday
* Superb offices
* Excellent team and culture
* Immediate interview
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