ClarusONE Sourcing Services, LLP, provides strategic generic pharmaceutical services for both Walmart Stores, Inc. and McKesson Corporation. Its’ mission is to enable access to affordable medicines, which it has successfully been doing since its inception in 2016.
ClarusONE is a joint venture between Walmart and McKesson, two of the top 10 biggest corporations in the USA, according to the Fortune 500 list. They have more than two decades of history working together to improve the quality and lower the cost of pharmaceutical care to patients. This partnership leverages McKesson’s demonstrated strength and expertise in global pharmaceutical sourcing in conjunction with Walmart’s strength and commitment to delivering leading health and wellness services to their customers.
ClarusONE Sourcing Services is headquartered in London and prides itself on its can-do attitude that has ensured millions of Americans pay less when buying generic pharmaceuticals every day.
Job Title: Senior Director, Member Engagement
Location: London, United Kingdom
Level: 88 / M5 (MCK)
Job Purpose:
Reporting directly into the Chief Commercial Officer/VP Sourcing, you will be leading the Member Engagement function at ClarusONE. Heading a high performing team of key account managers, you will be fully integrated into the business, understanding priorities of both Members (Walmart and McKesson) and the ClarusONE leadership and factoring these into the targets we set for the business.
The highly competitive US generic pharmaceutical sector continues to challenge every element of the supply chain. In this constantly changing environment, patients can be served through multiple channels in new & different ways, whilst those that dispense prescriptions, the wholesale distributors that supply them and manufacturers all have to react and respond to how the sector is evolving, which is also heavily influenced by payers, regulatory bodies and federal & state law. To succeed in this environment requires organisations to adapt and change and, at ClarusONE, we play a key role in working alongside multiple stakeholders to deliver the most efficient supply chain model whilst generating value for our Members and their customers and patients through innovative sourcing solutions.
This newly created role of Senior Director, Member Engagement will work closely alongside the ClarusONE Leadership Team and key leaders across our Members and customers to build business plans which are aligned across the supply chain, develop workstreams to deliver the plans and ensure that the rigour and discipline is in place for their delivery.
The role will also be expected to inform the business on the strategic direction and approach, based on a strong understanding of the market and wider changes that are occurring; these could come from non-sourcing related changes, for example from regulatory bodies, payer systems or federal
government orders. Understanding and gaining these insights will involve working with other leaders across the business to analyse and assess the market, to translate them into workable change initiatives, risk mitigate and plan accordingly.
Ultimately, the aim of the role is to support the Leadership Team by providing a greater level of focus on how ClarusONE is aligned to and supports the growing number of business change initiatives that our Members are seeking to implement, whilst ensuring that discipline and rigour in our approach delivers the required result. The role will focus on multiple channels including retail pharmacy, health systems, provider and physician. The position requires strong inter-personal skills, commercial acumen, strategic thinking and relationship management skills, as well as problem-solving and the ability to identify opportunities with a focus on sourcing, value add services, supply chain, and sales.
Responsibilities:
• Day to day team management of the Member Engagement function. Lead, coach and develop a team of key account managers ensuring that their objectives are aligned to the customer and patient’s needs
• Responsibility for developing and delivering ClarusONE’s customer facing strategy, in conjunction with senior leaders at both McKesson and Walmart, ensuring that this is monitored and tracked cross-functionally
• Acting as the voice of the customer, keeping up to speed with market trends and events, Member and customer strategies and aligning with the Senior Directors across Sourcing and Bid Management to ensure sourcing activities deliver against these needs
• Implementation and ongoing process improvements of Member facing activities, including the development of the Member Portal to provide a technology solution for how we communicate effectively to the Members
• Leading relevant sourcing workstreams to deliver the Member’s strategic growth programs and ensure their successful delivery
• Working in collaboration, as required, with the President and Chief Commercial Officer to explore opportunities for growth outside of the existing Member base and ensuring a successful onboarding of any new customers
• Partner with McKesson Program team and Sales Organizations to promote new product introductions to McKesson’s source programs; specific activities to include collaboration in responding to RFPs, customer presentations and workshops
• Reporting of Service Level performance across the Members, ensuring that areas of opportunity are clearly highlighted and development of plans to address issues; this will also entail identifying and monitoring supply disruptions, assessing supply side and demand management options, formulating appropriate communications and evolving sourcing models to improve service levels.
(The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties.)
Requirements:
Education/Experience:
• Extensive experience at a senior leadership level in a strategy or commercial role ideally within a sales, procurement, or sourcing background with experience in operations, analytics, strategy and business development
• Proven experience in leading teams
• Proven experience in managing significant budget and P&L responsibilities
• Industry knowledge desirable preferably within US generic pharmaceuticals
• Experience in healthcare and related pharmaceutical distribution experience
• Demonstrated consistent ability to develop strategic and tactical plans as well as strategic problem-solving capabilities
• Ability to communicate to Executive leadership and develop relationships at all levels
• Highly motivated self-starter: ability to initiate and manage projects with minimal supervision
Working conditions:
• Flexible working (Hybrid)
• Located in London
• Approx 10-15% international travel
#J-18808-Ljbffr