Overview
Corporate Receptionist - Part time (Fridays only) - 6 Months contract Fixed term
As the Corporate Receptionist, you will be solely responsible for the front-of-house function of the building, meeting and greeting visitors, signing in and issuing access passes, as well as hosting at various times during the day. You will be working closely with the building management and facilities team on site to ensure all processes are running smoothly and efficiently. This is a one-man site, with no security. Being based on a landmark location, the building requires a receptionist who has the natural flair to engage with occupiers and visitors, to be supportive and to deliver exceptional customer service. We are looking for a great communicator who has the willingness to go above and beyond.
Responsibilities
* Take full ownership and accountability of the reception and all associated areas, liaising with cleaners, facilities, and other departments as deemed necessary.
* Host and engage with tenants and visitors, as the face of the building, to ensure a warm welcome. Must have excellent customer service skills.
* Deal with VIP visitors and deliver excellent customer service.
* Meet and greet all guests and visitors into the building and provide exceptional service. Standing to greet is a basic standard.
* Receive/answer calls promptly and efficiently, identify caller requirements and take messages as appropriate.
* First point of contact for all guests, visitors, occupiers and clients to the building; handle questions and queries as outlined in the relevant guide.
* Support building management and tenants with various activities and tasks; ensure tasks are completed in a timely manner.
* Be responsible for security and health and safety aspects of the building and ensure comprehensive reports are submitted to the building management.
* Keep the St James folder, manual, occupier procedures, and phone database up to date. Deliver weekly and monthly reports and appropriate front-of-house data as required.
* Assist, support, and build strong relationships with all occupiers and onsite teams.
* Be flexible to react and assist the client with unforeseen circumstances at short notice.
* Manage difficult calls and/or distressed callers in a calm and professional manner.
* Where appropriate, report accidents or incidents.
* Maintain an organized, clean and tidy reception area at all times.
* Adhere to policies and procedures, code of conduct and be fully conversant with the emergency procedures related to Health & Safety issues.
* Any other duties as deemed necessary to support the client, customer, colleagues and St James.
Knowledge and Skills
* Previous experience in delivering exceptional customer service essential.
* Excellent command of the English language, both verbal and written.
* Exceptional interpersonal skills; flexible to work with a range of styles and personalities according to business demands.
* Experience in using Microsoft Office, PowerPoint, Excel and Visitor Management Systems.
* Excellent punctuality, outgoing and a can-do/proactive attitude; adaptable to site requirements.
* Innovative, active, and creative.
* Flexibility to react promptly to reasonable client demand.
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