Responsibilities
* Work within the Vascular POD (Point of Delivery) to facilitate the smooth running of the patient journey by ensuring coordinated and streamlined administrative processes revolve around the patient and their individual needs.
* Provide administrative support to clinical staff within Surgical PODs (Consultants, Nurse Specialists, Junior Doctors), ensuring effective coordination of diaries, cancellation and reinstating of clinics in line with planned and unplanned leave.
* Support the clinical team, Service Unit Managers and Patient Access Team to ensure specialties can deliver safe and effective services while meeting contractual access targets such as the 18‑week Referral to Treatment target.
* Ensure patient appointments are scheduled promptly and in line with guidelines, adapt appointment slot types and clinic templates to meet service demand, and monitor clinics to maintain full utilisation.
* Oversee patient pathways, validate and manage the PTL, and book events to minimise waiting times.
* Coordinate theatre bookings to achieve maximum efficiency, arrange surgical procedures and pre‑assessment appointments, and maintain oversight of patient journeys to ensure diagnostics and follow‑up appointments are completed appropriately.
* Communicate effectively with clinicians, nursing teams, administrative staff, and senior management; type clinical letters; provide rota coordination support for middle‑grade and foundation doctors.
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