Technical Executive - London the ideal candidate : Qualified to degree level in food science or science degree, or with relevant work experience within the food industry Have excellent attention to detail Be able to work in a small team and individually Have a passion for food & Asian inspired food in particular about us: itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-in-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food. D&I statement: itsu [grocery] is committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities. When applying for a role with us, please remove your: full name, name of University/School, address, email address and any photos of you on your CV and covering letter. non-anonymised CVs may not be reviewed. Scope of the role: overarching: Support the Technical team on the safety, quality, legality and authenticity of itsu [grocery] products. Support the Technical team to maintain AA grade BRC Agents & Brokers certification ensuring that accurate records are completed and procedures are followed. Support the Technical team on a day-to-day basis with ad hoc requests and reporting. key responsibilities: Support the Technical team on the safety, quality, legality and authenticity of itsu [grocery] products. Provide technical administrative support to the Category team. Responsible for completing and keeping up to date the reports and documentation for new product launches, including one pagers, retailer forms, GS1 and the itsu website. Manage the customer complaints systems, keep accurate records of complaints and feedback and promptly respond to all customers. Analyse and interpret trends in customer complaints, generate weekly, monthly and quarterly customer complaint reports. Support the Technical team to maintain AA grade BRC Agents & Brokers certification ensuring that accurate records are completed and procedures are followed. Monitor product quality through the co-ordination of product assessment panels. what we offer: Competitive salary Competitive bonus scheme 25 days holiday bank holidays (two bank holidays are interchangeable for other religious holidays) Health insurance Company pension scheme Hybrid working (2 days WFH) Opportunity to work from home abroad 50% employee discount in itsu shops Free itsu lunch Discounts at major retailers A sizeable training budget to support your ongoing development