General Reception Duties: Receiving patients at the front desk, dealing with them in a polite, helpful and friendly manner Answering the telephone and acting upon the content of the call Receiving and passing on messages face-to-face, via telephone or computer Arranging the most appropriate appointment for patients Dealing with the registration procedure for new patients Contacting patients as instructed by clinicians General office duties, including dealing with incoming and outgoing mail, sending emails and photocopying To have a thorough knowledge of all practice procedures. Registrations of new/temporary patients computer data entry and medical records. Process repeat prescription request in accordance with practice guidelines.