2 weeks ago Be among the first 25 applicants
Receptionist
Why join us?
* Share of tips (Tronc)
* 25% discount on food, drinks, and rooms across all RedCat venues* (T&Cs apply)
* Opportunities for career growth within a fast-paced, expanding company
* Financial wellbeing programme
* 24/7 access to our training and development platform
* Employee recognition scheme
* Discounted staff meals during shifts
* Apprenticeship & skills development programmes
* Wellness programme to support your health and wellbeing
About The Role
As a Receptionist at RedCat, you’ll be the first friendly face our guests see and the person who sets the tone for their stay. You’ll provide a warm welcome, handle check‑ins and check‑outs efficiently, and make sure every guest feels valued from the moment they arrive to the moment they leave.
You’ll be the main point of contact for guest enquiries—whether in person, over the phone, or by email—providing accurate information, taking reservations, and resolving any concerns with professionalism and a smile. You’ll also support with administrative tasks, payments, and keeping the reception area inviting and well‑presented.
Organisation, communication, and attention to detail will be at the heart of everything you do, ensuring a smooth and enjoyable experience for guests and a stress‑free day for the wider team.
Key Responsibilities
* Guest Welcome – Greet guests warmly, handle check‑in/check‑out, and explain hotel facilities and services.
* Reservations & Enquiries – Manage bookings, answer questions, and provide local recommendations.
* Communication – Liaise between guests and other departments to ensure needs are met promptly.
* Payments & Admin – Process payments, issue invoices, and keep accurate records.
* Presentation – Maintain a clean, tidy, and welcoming reception area.
* Problem‑Solving – Address guest concerns quickly and professionally.
* Safety & Security – Follow health, safety, and data protection procedures at all times.
* Team Support – Assist colleagues during busy periods to keep service flowing smoothly.
About RedCat
RedCat is revitalising pubs, inns, and boutique hotels across the UK—investing in the spaces, the service, and, most importantly, our people. Our receptionists are the heartbeat of our guest experience, ensuring every visitor feels welcome and well looked after.
The RedCat Way
We work with integrity, care, and respect. As a Receptionist, you’re the friendly voice, the helpful guide, and the reassuring presence guests depend on for a memorable stay.
Seniority level
* Entry level
Employment type
* Part‑time
Job function
* Administrative
Industries
* Hospitality
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