At Paragon DCX, we blend strategy, creativity, and technology to craft standout digital experiences. Part of the wider Paragon family, we exist at the intersection of intelligent data, compelling creative, and seamless multi-channel delivery. Our CRM and Data teams help brands transform how they communicate with customers — delivering the right message, in the right moment, on the right platform.
We’re looking for a Technical Architect who thrives in the space where business needs meet technical possibility. You’ll be the translator, the orchestrator, the problem-solver — turning challenges into actionable, impactful solutions.
What you’ll do:
You’ll work across industries and disciplines to create tangible value for our clients, guiding them through the end-to-end delivery of CRM and data-led projects.
Your core responsibilities will include:
* Leading discovery sessions and stakeholder workshops to define and shape project requirements
* Creating detailed documentation including Business Requirements, Functional Specifications, Switchover Processes, Data Audits and more
* Translating business goals into technical solutions by collaborating closely with SMEs, developers, testers and project managers
* Taking full ownership of delivery documentation and ensuring high standards of accuracy and quality
* Supporting pre-sales activity, contributing to pitches, proposals, and effort estimation
* Escalating project risks when needed and supporting mitigation planning
* Promoting a culture of continuous improvement across processes and documentation standards
* Ensuring all activity is aligned with our Information Security Management Systems (ISMS)
Who you are:
You’re someone who brings clarity to complexity. You know how to make sense of technical detail and communicate it in a way that builds confidence with stakeholders — whether they’re marketers, developers, or C-suite executives.
You'll have:
* Strong experience acting as the bridge between non-technical stakeholders and technical delivery teams
* The ability to assess technical options and recommend the best-value approach
* Proven experience in authoring detailed solution documentation used by development and QA teams
* A solid understanding of customer databases and CRM journey logic
* Exceptional time management skills and the ability to juggle multiple priorities
You’ll stand out if you’ve worked with:
* SQL (Stored Procedures, SSMS), SSIS
* Cloud technologies like Snowflake and AWS Glue
* REST APIs and data integration strategies
* Campaign platforms like Acoustic, DotDigital, Salesforce Marketing Cloud
* Analytics and automation platforms such as Apteco
* Reporting tools like Tableau and Power BI
Why Paragon DCX?
We’re not just consultants, designers or developers. We’re a collaborative force of thinkers and doers — strategists, data specialists, UX pros and creatives — working together to make digital transformation meaningful. With clients spanning finance, retail, travel, and more, you’ll work on truly varied and exciting challenges. And you’ll do it in a culture that values bold thinking, smart doing, and people-first collaboration.
Ready to shape what’s next?
Apply now and let’s start building something better — together.
We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
We recognise how challenging this current job market is for candidates, and Paragon Talent Solutions are therefore striving to provide the best candidate experience we can.
If you are interested in this opportunity, we kindly request that you apply via this LinkedIn advert, as opposed to sending us an email or LinkedIn direct message.
We are eager to ensure that each candidate application is considered fairly, and receives a consistent experience. Unfortunately, we cannot ensure this standard if you enquire about a role via email or LinkedIn message, as it falls outside of our established process.
This is a hybrid role - 2 days a week in our London office, plus ad-hoc client meetings
Salary - £65-70K