Senior Diagnostic Support Technician – Automotive Electronics Location: Heanor, Derbyshire Salary: £40,000–£45,000 Contract: Permanent We're working with a specialist automotive electronics business based in Heanor, Derbyshire, supporting trade garages and workshops across the UK. They are looking to recruit a Senior Diagnostic Support Technician to join their technical support team, providing expert-level remote diagnostics and fault-finding assistance. This role is ideal for an experienced Master Technician or Diagnostic Technician looking to move off the tools, or for someone already working in a technical support, helpline, or remote diagnostics environment. The Role This is a phone-based technical role focused on remote diagnosis and problem solving. You'll use your in-depth automotive knowledge to identify root causes of complex vehicle faults and guide workshops towards effective repair solutions. You'll work closely with internal engineering and technical teams to ensure a high standard of support is delivered on every case. Key Responsibilities Provide expert remote technical support to trade garages and workshop technicians Diagnose complex vehicle faults using structured questioning and technical reasoning Interpret fault codes, live data and diagnostic reports to identify root causes Collaborate with internal technical and engineering teams to resolve issues efficiently Maintain accurate records of diagnostic cases and technical findings Communicate clearly, confidently and professionally with customers Knowledge, Skills & Experience Minimum of 5 years' experience within the automotive industry Background as a Diagnostic Technician, Technical Support Specialist, Technical Helpline Advisor, Field Technical Expert or Warranty Diagnostics professional Strong understanding of modern vehicle electronics, ECUs and fault-finding techniques Excellent analytical and problem-solving skills Confident communicator with a customer-focused mindset Comfortable working in a phone-based, team-oriented technical environment Passion for helping others resolve complex technical issues Why apply? Salary of £40,000–£45,000 Opportunity to move into a senior technical support role away from the tools Full training and ongoing technical development Strong long-term career progression within a growing technical function Competitive holiday allowance Supportive, team-focused working environment with additional wellbeing and social benefits For more information or to apply, contact: Lewis Phillips 01582 369359