Overview
This unique and rewarding role is perfect for those who enjoy helping people during a difficult time in their lives. From the very first contact made by our clients you will be instrumental in planning a bespoke funeral service for their loved ones.
No two days are the same and you will meet the bereaved in a variety of circumstances and need to be a good communicator, empathetic, organised, good under pressure and have a high attention to detail.
Responsibilities
* To arrange a funeral in accordance with our clients wishes and within company policy.
* Offer transparent advice on our funeral options clearly explaining the cost, payment expectancies and invoice terms.
* To work closely with other colleagues across the business to provide exemplary service.
* Complete all administrative tasks both on paper and digitally to capture funeral details.
* To ensure that payments, invoices and donations are dealt with in the appropriate manner.
* Proactively deal with queries efficiently, promptly, and courteously.
* To ensure that all work is completed accurately and to a high standard.
* Support the family during chapel visits and when spending time with the deceased.
* Work closely with local organisations such as churches, hospitals, GP’s, Crematoriums and Cemeteries.
* Participate in Bereavement support groups and community activities.
* The ability to be able to work well in a team and in a fast paced environment.
* Possess initiative to share workload appropriately in order to complete an arrangement.
* To be approachable and polite to clients with a smart appearance and demeanour.
* Excellent communication skills and a pleasant telephone manner.
* Have good computer skills and knowledge of the Microsoft Office suite.
Qualifications and Skills
* Discreet, well presented, highly motivated with excellent organisational and communication skills.
* Willingness to work within a fast-paced environment and in a close-knit team.
* Ability to be approachable and polite to clients.
* Proficient computer skills and knowledge of the Microsoft Office suite.
Salary, Location and Hours
* Location: Bedford.
* Salary: Highly competitive with benefits package dependent on experience.
* Starting salary for those with no previous experience of the funeral industry is £12.75 per hour which equates to a full time equivalent of £26,520.00.
* Standard hours of work are 8.30am to 5.30pm, Monday to Friday.
* 31 days a year holiday inclusive of bank holidays.
* Uniform and all necessary PPE provided.
* Full training for those new to the role.
* Contributory pension.
* Non-contributory life cover.
* Continued professional development as part of our Group Life Long Learning programme
About our hiring process
* We encourage applicants for all backgrounds – come and talk to us and see if we are a fit for what you are seeking in your career.
* We have adjustments available for those who may need additional assistance.
* We aim to get back to our candidates as soon as possible – you will be given a single point of contact when you apply who will be the person to whom you can address queries.
* All candidates will get feedback about their interview and we welcome feedback on how you found the process too.
* We aim to get back to all candidates within 3 days of their CV submission.
* We aim to get back to all candidates within 5 working days of their interview.
* Interviews are predominantly face to face with a manager or director and a member of our HR team.
* Interviews are question and answer based and you will have the opportunity to ask questions about both the role and the company.
* You may also need to undertake a role appropriate competency test or have the opportunity to spend a period of time learning more about the role.
* We will expect you to be able to answer questions about yourself, your CV and your previous experience.
WE ARE AN EQUAL OPPORTUNITIES EMPLOYER AND MEMBERS OF THE EQUALITY REGISTER, “COMMITTED 2 EQUALITY”
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