Company description
Claims Advisor
Newcastle | Hybrid | Full-time, Permanent
* Salary: £24,050 plus up to 10% annual bonus
* Hours: 36.25 hours, 5 days a week
* Shifts: Monday to Sunday, 08:00–20:00
* Interviews: Running until 1 April 2026
* Start Date: 20 April 2026
* Important: Annual leave in first 4 weeks may affect eligibility
Be the reassuring voice customers need after a car accident.
We are looking for confident, customer-focused people to join our inbound contact centre team in Newcastle. In this role, you will support customers following a motor accident, guiding them with empathy, professionalism and care. You will gather the right information, help identify liability and deliver the world-class service our customers expect.
What makes this role exciting
* Every call is different, giving you the chance to problem solve and make a real impact
* You will support customers at a key moment, helping turn a stressful experience into a positive one
* For non-fault or partial-fault claims, you will identify opportunities to offer a third-party claims service, helping customers avoid claiming on their own insurance where appropriate
* It is a commercially driven environment where strong conversations and good judgement really matter
* You will be part of a supportive team that works together through busy peak periods and celebrates success
What we are looking for
* A calm, empathetic approach and a genuine passion for helping customers
* Strong communication skills and the confidence to guide conversations clearly
* The ability to assess information, ask the right questions and make sound decisions
* Resilience and composure in a fast-paced contact centre environment
* Commercial awareness and a drive to deliver great outcomes for both the customer and the business
What you will get in return
* 23 days annual leave
* 24/7 GP service
* Free breakdown membership
* Discount scheme on shopping, holidays and more
* Discounts on AA products
* Employee assistance programme
* Inclusivity awareness networks
* Worksave pension with up to 7% employer contribution