Role
This position requires the handling of sensitive information with professionalism and integrity. As part of our dynamic environment and team you will feel a strong sense of accomplishment as you develop your pensions knowledge and interpersonal skills as well as see your efforts contribute to meeting the needs of the business. Our supportive, team oriented approach will motivate you to do your best while also helping others, directly helping members of the pension scheme.
Responsibilities
- General administrative duties such as printing, filing.
- Using the dedicated casework management system, booking cases to deal with actions needed for our members.
- Further to the above, processing basic casework involving investigating the situation, making data changes and producing any letters required.
- Full training and work lists will be provided, and you are encouraged to manager your own worklist.
- Build strong relationships internally, collaborating with administrator colleagues to achieve the team goals, and seeking guidance, where necessary, from senior administrators.
- Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
Required Experience
- Strong maths and English qualifications and aptitude. The role requires some research and letter writing, and requires fluency in calculations
- Delivery against service level targets for key processes
- Demonstrates understanding of research skills with a strong attention to detail
- Ability to remain calm under pressure and maintain a professional demeanor
- Data entry and PC skills
- Ability to prioritize work to meet deadlines
- Reliable and punctual
- Strong focus on detail and accuracy of work
- Ability to multi-task
- Ability to work independently, with minimal supervision
- Strong time management skills
- Working knowledge of Microsoft Word, Excel and Outlook
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy