Job Description At FGFS, we are constantly evolving to meet our customers’ needs and we now have opportunities for Collections Advisors, based in Clayton-le-Moors, Accrington. Our Collections Advisors are responsible for reviewing accounts and contacting customers across multi channels (Web chat, email and telephony) who have missed payments to talk them through the different financial options that are available to them. As a Collections Advisor, you will build rapport with our customers, going the extra mile to ensure empathy and compassion is portrayed in a professional manner. Speaking with customers to understand their situation, you will offer support to help minimise their arrears and help them get back on track with their payments. Our Collections Advisors work within our company and regulatory guidelines to maintain high standards and to provide the best possible outcome and experience for our customers. As you gain experience in the role you will become multi skilled in each element of our contact centre operation Hours of work 40 hours per week on a 4 weekly rota basis. Shifts between 8am - 8pm including weekends.