Other
The housekeeping department is a busy hub of activity, so you’ll never be bored with us! We have 30 individually styled bedrooms so if you’re a secret interior designer at heart our hotel is full of inspiration. We’re like no other standard hotel, we have lots of little quirks, personality and luxury in our rooms – just one of the reasons our housekeeping team enjoy working in this area.
A Housekeeping Supervisor
* Leads the team in absence of the Housekeeping Manager.
* Attends operational meetings in absence of department management.
* Leads team briefings and staff meetings as required.
* Carries our regular staff reviews, in line with review schedule.
* Reviews, updates and writes new SOPs as required.
* Compiles and issues rotas that are in line with budgets.
* Supports the monitoring and controlling of spending within the department.
* Compiles orders for required items e.g. cleaning products and gains purchase order numbers as required before placing orders.
* Authorises invoices.
* Releases rooms to reception upon completion of checks (ensures no actions outstanding).
* Arranges engineers should the equipment break down.
* Liaises with maintenance to arrange for pre planned maintenance.
* Reviews and ensures all tasks have been completed in the daily checklists.
* Manages and records.
* Acts of Kindness for the Love & Laughter Programme.
* Shows an awareness of the current review position and scores, as well as demonstrates a clear ability to obtain reviews from guest and to actively support and encourage other team members to seek out review opportunities.
* Ensures all outdoor cushions are stored correctly and cleaned on a regular basis