Overview
Our Onboard team at Liverpool are looking for enthusiastic individuals to join our team of Catering Assistants. At Avanti West Coast it is our mission to be the transport of choice, connecting our customers and communities across the West Coast. Are you passionate about delivering excellent customer service with integrity? Do you have an ambitious drive to make a genuine difference to others? We are committed to delivering a service that sets new standards for customer experience and operational excellence across the communities we serve.
Every day on the railway brings something new. With over 500,000 customers travelling on our network each week, our Onboard Customer Service Assistants are essential in ensuring passengers stay refreshed and comfortable. Whether selling refreshments from the Onboard shop or providing exceptional at-seat service with our delightful range of food and drinks in First Class, they help make journeys at 125mph a pleasant experience. In this role, we want you to bring your authentic self to make our customers experience memorable as they travel onboard.
Responsibilities
* The ability to always provide excellent customer service.
* Good attention to detail, ability to solve problems and think on your feet.
* A positive and proactive approach to the way you work.
* Strong communication skills.
* The ability to work in a team.
Qualifications / What you’ll bring
As an Onboard Customer Service Assistant, you will have the attributes above and be ready to contribute to a positive customer experience on board.
There’s more information and opportunities
If successful with your application you will be placed in a Talent Bank, and offered a role as and when they arise. Opportunities may be full time or part time.
Benefits
* Final salary pension
* Free travel on Avanti West Coast for you/spouse/partner/dependents
* Privilege Travel card (75% off other train operators fares for leisure travel)
* 30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
* 10 free journeys on other First Group Train Operators
Apply and inclusivity
Apply now to join our team and make a difference at Avanti West Coast. All training will be provided. Be You. With Us. We celebrate diversity and are committed to building a workplace where everyone is valued and can thrive. We welcome individuals of all races, religions, ages, genders, gender identities, sexual orientations and abilities.
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