Job Description Job title: Client Relationship Manager Salary: up to £35,000 Location: Peterborough, 2 days a week in the office We’re looking for a dedicated Client Relationship Manager to be the main contact for our corporate clients, fostering strong relationships and ensuring client satisfaction. Responsibilities: - Serve as the primary contact for corporate clients, managing communication and addressing inquiries. - Build and maintain relationships with key stakeholders within client organizations. - Coordinate issue resolutions and service escalations, working with internal teams as needed. - Monitor client satisfaction, gather feedback, and proactively improve service quality. - Review and update Service Level Agreements (SLAs) annually and create new SLAs when necessary. - Document and manage service changes, ensuring costs are communicated and agreed upon with clients. - Lead service meetings per SLAs, tracking actions and follow-ups. - Support onboarding of new clients to establish strong initial relationships. Requirements: - Strong communication skills, both written and verbal, with the ability to engage various stakeholders. - Client-focused with a proactive, solution-oriented mindset. - Ability to handle multiple relationships and tasks independently and as part of a team. - Adaptable with a positive approach to client needs and challenges. - Knowledge of savings and investment products is a plus. LI-PB1